Support & Inquiries
Before you submit an inquiry, please make sure you read the FAQ section first.
Users will be notified of bugs and other issues via in-app messages. If your inquiry concerns one of these problems, we may inform all users via the app rather than respond to individuals directly.
*Please note that we cannot provide personalised replies to opinions and requests.
*You can make an inquiry about your account by following the link "Inquiries about issues involving account restoration after a data transfer".
*We send e-mails for the purpose of responding to individual customers.
Please refrain from forwarding or using responses for other purposes.
*We cannot comment on the progress of individual inquiries.
*In order to improve the level of our customer support, we may send an email asking you to complete a customer satisfaction survey. In order to receive this message, please ensure your email settings are such that you are able to accept correspondence from the '@faq.konami.com' and domains.