Inquiries about accounts
Before you submit an inquiry, please make sure you read the FAQ section first.
Users will be notified of bugs and other issues via in-app messages. If your inquiry concerns one of these problems, we may inform all users via the app rather than respond to individuals directly.
Notes
*We respond to all inquiries in order. As such, it may take up to around two weeks for you to receive a reply.
*Sending multiple identical inquiries will not elicit a faster response.
*We cannot comment on the progress of individual inquiries.
*We cannot respond to inquiries regarding accounts that cannot be verified.
*We will not reimburse in-game gifts whose validity period expires before an inquiry can be fully dealt with.
*All decisions made are final and we may refuse to deal with an identical inquiry from the same user.
*Never under any circumstances should you impersonate another user when making an account inquiry.
*We send e-mails for the purpose of responding to individual customers.
Please refrain from forwarding or using responses for other purposes.
*In order to improve the level of our customer support, we may send an email asking you to complete a customer satisfaction survey. In order to receive this message, please ensure your email settings are such that you are able to accept correspondence from the '@faq.konami.com' and domains.