FAQ

The app has unexpectedly shut down.
If the app unexpectedly shuts down while you are playing, please try the following: - Close any other open apps - Restart your device - Update your OS to the latest version - Confirm there is enough free space available on your device, and create some if not If none of the above suggestions solve the issue, please contact us via the Support form.
How do I back up my game data?
Your game data is saved automatically, so there is no need to perform a manual backup.
Can I save my data to an external storage device such as an SD card?
No, you cannot save data to an external storage device.
Which languages can I play the game in?
The game is available in the following languages: ・ENGLISH ・日本語・한국어 ・繁體中文・简体中文・Português (Brasil) ・Español de Latinoamérica
How do I turn push notifications on and off?
On your device go to Settings > Sound and Notifications > App Notifications to configure push notifications. For detailed push notification settings, in the app go to My Page > Menu > Options > Push Notifications.
How can I view my User ID?
Your User ID is the 9-digit number displayed on the Title screen. When using the Support form, this number will be entered automatically.
How do I transfer my data to a new device?
There are two ways to transfer data between devices. When transferring data to a device that uses a different OS, you must use a KONAMI ID. Method 1) Using Google Play i) On your current device, go to Menu > Data Transfer Settings and under Google Play select 'Set'. ii) On your new device, go to the Title screen, then select 'Start game using transferred data' and choose 'Google Play'. iii) Simply log in to Google Play to complete the data transfer. Method 2) Using a KONAMI ID i) On your current device, go to Menu > Data Transfer Settings > Email Address > Set. ii) On your new device, go to the Title screen, then select 'Start game using transferred data' and choose 'Email Address'. iii) Simply log in to My KONAMI to complete the data transfer. *For future reference, please safely store the email notification you receive when you register a KONAMI ID.
Can I transfer my game data to a device that uses a different OS?
Yes, you can, but you will need a KONAMI ID to do so.
I deleted the app by accident. Can I reinstall it and continue playing from where I left off?
Yes, but only if you linked the game to a Google Play account or KONAMI ID. Please start the game using the data transfer feature on the Title screen.
I reinstalled the app after deleting it or damaging my phone, but I didn't link my game data to a Google Play account or KONAMI ID. Can I restore my account and game progress?
You will need to contact us by filling out the necessary fields in the Support form. From the Title screen, select 'Support' and then choose 'Inquiries about issues involving account restoration after a data transfer'. After you request support, please leave your account exactly as it is. If you create a new account, we will not be able to restore your previous one.
I forgot the KONAMI ID and/or password I used to register at My KONAMI.
If you have forgotten your KONAMI ID and/or password, you can use the reminder feature by visiting the My KONAMI website (https://my.konami.net/).
Can I change the KONAMI ID I used to set up my data transfer to another KONAMI ID?
No, once a KONAMI ID is linked to a user's game data it cannot be changed.
I forgot the Google Play account information I used to set up my data transfer.
Please contact Google for inquiries about Google Play account information.
What are the reasons an account may be restricted?
Please read the Usage Agreement. Any violations of the Usage Agreement may result in an account being suspended.
Can I start the game again from the beginning?
Yes, but you must delete your current game data first. Simply go to the Menu and select 'Delete Data'.
I can't perform a Fusion, even though the players are the same.
In order to perform a Fusion, you must have an identical player card to the base or a Medal Card with the same name, as well as the required funds. In addition, a Fusion cannot be performed with player cards of the same name, but from different series. A player card's series is displayed in the upper right of the card details. To view card details, go to Team Management and tap and hold “Player”, or tap the player card in the Card Database.
Your PESCC Pass was disabled due to a data transfer.
If you have an active pass through your store account, you may be able to reactivate it by going to the PESCC Pass Purchase screen and tapping the "Transfer Ownership" button.